# Lumi AI — Confirmed Business Profile

> Source of truth for agent content generation. Do not add claims not present here.
> Last updated: 2026-05-08

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## Identity

**Product name:** Lumi AI (referred to as "Lumi" in conversation)
**Type:** AI voice receptionist — B2B SaaS
**Primary market:** Arabic-speaking and Kurdish-speaking SMB owners
**Secondary markets:** Romania, English-speaking international
**Website:** https://lumi-ar-codex.vercel.app
**Contact:** chat widget at /?chat=open

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## What Lumi Does (Confirmed)

Lumi is an AI-powered voice receptionist that:

1. Answers inbound business calls in under 1 second, 24 hours a day, 7 days a week including weekends and public holidays
2. Holds natural-language conversations in Arabic, Kurdish Sorani, Romanian, and English
3. Books appointments by checking calendar availability and sending SMS confirmations
4. Qualifies leads — collects customer name, need, and preferred time before handoff
5. Answers common business questions (hours, services, general pricing info, location)
6. Sends automated voice reminders 24 hours before appointments to reduce no-shows
7. Escalates to human staff when a situation requires a human decision or is urgent
8. Works in two modes: full redirect (all calls go to Lumi) or overflow (Lumi picks up when team doesn't answer)
9. Requires no hardware changes and no phone number changes

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## What Lumi Does NOT Do (Do Not Claim)

- Does not diagnose, treat, or give medical advice
- Does not provide legal advice
- Does not provide financial advice
- Does not guarantee specific revenue outcomes
- Does not claim specific uptime SLAs (do not state a percentage)
- Does not claim HIPAA compliance (not confirmed)
- Does not claim specific regulatory certifications (not confirmed)
- Does not support languages beyond the four listed above (ar, ku, ro, en) without custom arrangement

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## Target Customer

**Decision maker:** Small/medium business owner or manager
**Business type:** Any business that receives appointment calls — clinics, salons, restaurants, repair services, real estate, education, etc.
**Problem being solved:** Missed calls during busy hours, after hours, weekends; high receptionist cost; inconsistent customer experience
**Alternative they're currently using:** Human receptionist ($1,500–2,500/month estimate), voicemail, or nothing

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## Competitive Positioning

- **vs. Human receptionist:** Lower cost, always on, handles multiple calls simultaneously
- **vs. Chatbot:** Voice-native (no typing), familiar UX, captures customers who don't engage with web chat
- **vs. IVR (press-1 menus):** Natural conversation, no frustrating menus, understands intent

**Rule:** When comparing to competitors, use only confirmed factual differences. Do not make specific comparative claims about other named products unless sourced.

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## Implementation

- Setup time: "live in 48 hours" (stated in blog guide)
- Setup process: onboarding call → configuration → internal testing → go live
- What's configured: voice, tone, personality, services, pricing, availability, calendar connection
- No IT department required
- Customer does not need to change their phone number

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## Confirmed Statistics (for educational use, not as Lumi guarantees)

These stats appear in blog posts and educational content. Present them as industry context, not as Lumi-specific performance promises:

- 67% of missed callers never call back (general industry stat)
- Average beauty salon no-show rate: 15–25% of appointments
- Businesses using automated voice reminders report 35–45% reduction in no-shows within 60 days
- Average medical clinic receives 40–80 calls per day
- Hiring a receptionist costs approximately $1,500–2,500/month

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## Brand Tone

- Confident, direct, no fluff
- Human-first framing — AI assists humans, does not replace them
- No-contract positioning ("try before you commit")
- CTAs: "Book a demo", "Let Lumi answer for you", "Try a call with Lumi"