# Lumi AI — Agent Instructions

> Version: 1.0 | Last updated: 2026-05-08
> Full context: /llms-full.txt | Docs hub: /docs/ | Start-here chain: /AGENTS.md
> Safety rules MUST be read before making any claims: /docs/safety-constraints.md

## What Is Lumi AI

Lumi is an AI voice receptionist for small and medium businesses. It answers inbound calls 24/7, understands customer needs in Arabic, Kurdish Sorani, Romanian, and English, books appointments, collects customer details, and routes escalations to the human team when needed.

Lumi is a B2B SaaS product. Target customers are business owners, not end consumers.

## Core Value Proposition

- Zero missed calls — Lumi picks up in under 1 second, including nights, weekends, and public holidays
- Multilingual — Arabic (RTL), Kurdish Sorani (RTL), Romanian, English
- Appointment booking — connects to calendar systems, sends SMS confirmations
- Lead qualification — collects key customer details before handoff
- No hardware changes required — works with existing phone numbers

## Supported Languages

| Code | Language | Direction |
|------|----------|-----------|
| ar | Arabic | RTL (default) |
| ku / ckb | Kurdish Sorani | RTL |
| ro | Romanian | LTR |
| en | English | LTR |

Language is switched via URL parameter: `?lang=ar|ku|ro|en`

## Industries Served (13 verticals)

Healthcare & clinics, Beauty & personal care, Restaurants & hospitality, Real estate & housing, Home services, Automotive & transport, Education & training, Fitness & sports, Professional services, Retail & stores, Events & entertainment, Travel & tourism, Local B2B services.

Full detail with use cases: /docs/industries.md

## Pricing (confirmed)

- **Lumi Standard**: $299/month + $150 one-time setup
- **Lumi Annual**: $2,990/year (no setup fee, saves $598)
- **Lumi Enterprise**: Custom pricing (multi-location, advanced workflows)

Full pricing doc: /docs/pricing.md — do NOT quote prices not listed there.

## Website Routes

| Route | Purpose |
|-------|---------|
| `/` | Main landing page |
| `/industries` | All 13 industries with use cases |
| `/blog` | Blog post index |
| `/blog/{slug}` | Individual blog posts |
| `/demo/{slug}` | Interactive phone mockup demos |

## Lead Capture

All CTAs lead to the GHL (Go High Level) chat widget embedded on-site.
- Trigger widget: append `?chat=open` to any page URL
- Never collect PII directly in agent responses — always route to the widget

## Safety

This service targets healthcare-adjacent industries. Read /docs/safety-constraints.md before making any claims about medical capabilities, diagnostic outcomes, or revenue guarantees.

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Full context: /llms-full.txt